Firstly I want to apologise for taking so long to send you a thank you email for this February order - it has been a very busy couple of months! Not only have I always been impressed with the high quality in taste and design of your cakes, but the entire service your company provides is excellent. The standards of customer service shown on this occasion were particularly outstanding and many other companies out there could learn a thing or two from the qualities exhibited by your company in rectifying the lettering and arranging next morning delivery. I was also extremely impressed by the customer care in keeping me updated about the order by both email and phone. I have recommended your company unreservedly to family, friends and colleagues and will be using your services again myself a number of times in May, since several of my friends have birthdays then.