If you are thinking of ordering a cake from these people then go elsewhere… anywhere but elsewhere
2 July 2021
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Maise
Awful customer service,ordered a bunny cake for my daughters 1st birthday, it arrived terribly packed therefore the cake was totally ruined broken ears misshaped, very upset as it’s my daughter’s 1st birthday and this was supposed to be a centre piece very unhappy Iv trued to sort this out ASAP but all they said was I could have money off my next order how ridiculous to think I would ever order from this company again
11 June 2021
Rating
20%
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Amanda Baldwin
Cake is not made as agreed that it will be, different colours and a total mismatch. Also the sponge is very dry but by seeing reviews above it is obvious that they dont make any effort to change. But the big question is, has the cake been made eggless which i doubt by the condition of the sponge. i would like to see a confirmation of it is eggless otherwise will report to food and hygiene authorities for jeopardising with my faith. When complained, the lady offers a fake apology and 10% discount on next order, who will ever order from your company again?? £70 for a totally wrong cake, dry sponge and no one to take ownership of the mistake is not on. Adding insult to injury they are blaming us that we did not check terms and conditions. You guys should owe your unhappy clients which seem to the majority of yours anyway, a full refund of the product .
22 April 2021
Rating
20%
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Sri
WILL NEVER USE AGAIN! Wife ordered a cake for son' s birthday(extra cake for school)-ordered on 3rd April to arrive on 16th April! Did not arrive! On contacting the customer service-told WE need to contact the third party delivery service ourselves and resolve the matter and refused to take any responsibility !!. 'Cakes next day' !! - right Entirely and completely contrary to what the name/service promise or what you pay for! Very unprofessional and unsafe !
17 April 2021
Rating
20%
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Dr A Ellawela
Got the cake on time so would expect it to be fresh and moist. The cake was so dry not done this week that's for sure. To charge that amount for a non fresh cake is not really ideal.
11 April 2021
Rating
20%
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Blessing Hale
Cake arrived on time. However, disappointed as the cake I received was a lot smaller then expected as I ordered a 6 inch thinking it was the depth of the cake & not the width. Need to make your measurements more clearer when ordering.
29 March 2021
Rating
60%
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Justin
I have been bitterly disappointed with this company. Cake ordered did not arrive at all let alone on time and now refusing to refund my money. It has now escalated to the PayPal Resolution Centre and my advice would be not to touch this company with a barge-pole.
1 March 2021
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Terence Hunt
Really terrible customer service. Ordered cakes and didn’t receive them, and then they refused to give me a refund. Really ruined my day.
25 February 2021
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Jake
The cake was delivered on time, next day. I was a bit nervous as I didn't order it my husband did, we didn't know it came frozen which worried us but we followed the instructions and despite a few cosmetic errors which weren't important. The cake was amazing. Soft, moist, fresh tasting, creamy perfect flavor and not too sweet or gritty that some cakes can be. It was a huge hit and we can't wait to order again.
7 February 2021
Rating
100%
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Emma Obanye
Found exactly what I was looking for, very easy to use website, previously had cupcakes that were amazing so cant wait for the full cake experience, great friendly delivery service would recommend to anyone to treat yourself or for a special occasion or loved one.
25 January 2021
Rating
100%
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Andy H
Alice in Wonderland cake was ordered for our daughters birthday. It was delivered on time,the appearance and taste of the cake was first class sponge so soft, delightful! Thank You. We will have no doubts about ordering any cakes we require in the future from here!
18 January 2021
Rating
100%
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William Cook
Had cake from london cakes came Monday slightly damaged contacted london cakes, and had replacement couldnt ask for kr better service staff very helpful using them again for a other cake in a few wks time i rate them ten out of ten
30 December 2019
Rating
100%
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Emma King
I am so grateful to London Cakes, what a fabulous service this is. I was let down by another cake company with just 2 days to go for delivery. London Cakes came to my rescue 110% from ordering ( including a help phone call to make extra special changes to the cake decoration) to delivery took less than 12 hours .. beautifuly decorated and delicious soft vanilla cream sponge. Very well done for a superb service. Thank you. Sue x
10 September 2019
Rating
100%
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Suzanne Capstick
I ordered 2 cakes a Wonder Woman and a Pokemon, Bit of a rocky start but that was down to delivery and we managed to repair the damage to some extent, however i cannot begin to say how great those cakes tasted, everyone and i do mean everyone thought that they were the moist and flavorsome cakes we have had in a long time, oh by the way these were not for children but my 50 year old daughter, i have already sent a link to your site to 6 of my friends with more to be done. Thank you for a great taste experience
15 May 2019
Rating
80%
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Mary Hooper
Excellent service cake arrived as requested and it was delicious. Several mums at the party asked who had made it. I chose chocolate flavour and it was lovely. I have and will highly recommend this company.
9 May 2019
Rating
80%
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Bethan
Great looking cake and at such notice and delivered well packaged. Had worried slightly about it coming through the post. Needn't have, perfect and tasted every bit the part.
1 May 2019
Rating
60%
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STEWART FULTON
excellent, brilliant & delicious are a few words, I can use lots more all positive. excellent service,communication & delivery. cake was for my husbands 60th Birthday. everyone commented on how brilliant it looked and how delicious in tasted. Thank you for a perfect cake. I would happily recommend you all to anyone. Take care
19 April 2019
Rating
100%
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Angela Pinnington
excellent,brilliant and delicious are a few of the words I can use, everyone commented on how excellent it looked and tasted, we had loads of complements on the our brilliant cake. Thankyou so much for your service and the delivery was spot on too. perfect.
17 April 2019
Rating
60%
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Angela Pinnington
Fabulous, the wife loved it, the sponge was so light and tasted great, just the job. Many thanks
16 April 2019
Rating
80%
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David Moss
Cake arrived on time and was great looking and great tasting.
12 February 2019
Rating
60%
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Jill Cheyne
Delighted with the cake which arrived on time and was delicious. Our grandson was thrilled.
8 February 2019
Rating
60%
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Patricia Kearney
Cake arrived exactly when supposed to. Amazing piece of art, was a shame the cake had to be cut, but once the cake was opened up it never stood a chance. Simply delicious
5 February 2019
Rating
100%
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Craig Winmill
The cake was fab will be ordering again in a week for my other daughters birthday, great quality and really yummy
10 January 2019
Rating
80%
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Shirley Nicholson
PERFECT. Just love these cakes. Delicious, moist, tasty and the details just right
5 January 2019
Rating
60%
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Shelley S
My 3 year old grandsons cake looks perfect. Arrived in perfect condition. Will order my next cake from you.
3 January 2019
Rating
100%
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Jane Coates
Lovely moist cake. Arrived in perfect condition when they said it would. Very satisfied.
1 January 2019
Rating
80%
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Mrs S Boast
Great cake, my son loved it and really tasty and moist chocolate filling. However, we paid extra for a delivery slot before 12.30am, and the cake didn't actually arrive until the next day...which was worrying, and disappointing. And, could have been a very big problem, if my son's birthday had been that day or we had wanted it for the following morning!
28 December 2018
Rating
100%
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Tara
My son turned 5 years old and is crazy about Ben 10. Once he started his day with a Ben 10 birthday card. Opened and immediately wore his Ben 10 watch and t-shirt. The incredible cake sent him into orbit! His little face lit up as he couldn't wait to indulge in a slice or two! Thank you all very much for everything.
27 December 2018
Rating
80%
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Kieran MacManus
Arrived on time, looked amazing and everyone commented how delicious it was!
26 December 2018
Rating
80%
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Suzanne Lewsley
The cake was delivered on time and the date that I choosed to get it. It even came before the delivery time. The cake was lovely and beautiful just how I wanted to be designed. My son loves his cake and everyone enjoyed the cake. It was delicious and amazing. Will be ordering cake from here again in the future or when ever. Thank you cake next day.
28 November 2018
Rating
80%
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Joyce
Cake arrived next day as promised, bespoke and exactly how I wanted it... was delicious (Suggest half and half!). Will use again without question.
30 October 2018
Rating
80%
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Andrew
The cake looked really nice and didn't fall apart when eating - meaning less to clean up afterwards :_) very happy!
29 October 2018
Rating
100%
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Gigi
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