Delivery

Delivery only available in the UK.

All deliveries are carried out by APC couriers Cakesnextday.com work closely with our delivery courier company to ensure that your order is delivered on time and in the same condition which it leaves our kitchens.

If there are any issues with delivery then you will need to report this immediately to our Customer Services Team so that they can work with the couriers to resolve the issue as promptly as possible.

If the recipient is not at home, the courier will complete an easy to understand “Sorry You Were Out” card, which is posted through the letterbox, to notify the recipient of an attempted delivery. The couriers will also try a neighbour if possible before taking the delivery back to the depot. Our couriers will try all available options to deliver the cake within their remits before returning the order to the depot.

Couriers do not call ahead to advise they will be delivering and phone numbers provided are for the sole use of when a location cannot be found. A driver will call for further directions in these instances.

The courier may attempt redelivery later in the day but do not guarantee this will happen. If re-delivery is not attempted on the same day they will try again the next working day (i.e. Monday, if Friday is the delivery date). The recipient also has the option to call or go online to arrange a redelivery on a specified day of their choice.

While we pass along specific delivery instructions to our couriers it may not always be possible for these to be adhered to. Therefore we do not guarantee these actions will take place. A driver may decide not to leave the cakes in a specified place if, for example, they believe there is a risk of theft. If we do follow your delivery instructions and the cakes are subsequently stolen, Cakesnextday.com will not be liable for this loss. Please note that cake orders can only be delivered to premises where it can be signed for unless stated by the customer during the ordering process. The recipient also has the option to call or go online to arrange a redelivery on a specified day of their choice. Cakesnextday.com shall not be liable for any loss or refund if the courier cannot obtain a signature.

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